Tim met with his service representatives who answered calls (Robin Coder, Raul Venegas, LaMarr Jones, Mark Staley, and Nancy Shipe) to attempt to determine the reasons for long waiting times. Scott Welz, the company president, authorized the customer service department manager, Tim Nagy, to study the problem and find a method to shorten the call-waiting time. A market research study found customers became irritated if the call was not answered within five rings. A number of customers complained about long waits when calling for service. All calls are handled centrally by customer service representatives and routed to other individuals as appropriate. The company receives many calls daily for service, sales, accounting, and other departments. rrect = self.addButton(text = "Correct", row = 1, column = 2,īook: Supervisory Management 9th edition The Art of Inspiring, Empowering, and Developing People Authors: Mosley, Mosley, Pietri Case 14-1 Using Quality Tools Welz Business Machines sells and services a variety of copiers, computers, and other office equipment. Self.large = self.addButton(text = "Too large", row = 1, column = 1, Self.small = self.addButton(text = "Too small", row = 1, column = 0, Self.myLabel = self.addLabel(text = guess, row = 0, column = 0, Guess = "Is the number " + str(self.myNumber) + "?" # Initial guess value is stored as a string Self.myNumber = (self.lowerBound + self.upperBound) // 2 """Sets up the window,widgets and data."""ĮasyFrame._init_(self, title = "Guessing Game") """Plays a guessing game with the user.""" The computer guesses a number and the user provides the hints. Both the files (guesswithgui.py and breezypythongui.py) should be placed in the same folder
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